![]() ![]() The Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has jurisdiction over RTA, CTA, Metra and Pace. Office of Executive Inspector General ( OEIG website) Information and questions related to Community Affairs (312) Requests (Requests to use Metra trains and facilities for film, television/cable, and photography of Information Act (Requests for public information records of Metra)ġ) Parking matters (Questions/concerns regarding parking on the Metra system) 2) Real Estate matters (Sales, leasing, acquisitions, easements and rights-of-entry)Īssistance for My Metra for Business account holders in downloading IFBs and RFPs. Media personnel only to contact Metra regarding news inquiries, including after hoursĪdvertising on Metra property (Metra trains, station platforms, etc.) Matters regarding Board of Directors meetings. Information about elevator status at accessible rail stations ![]() Ticket order status/inquiries and information (Weekdays 8 a.m. Available on weekends, holidays and off-peak weekday hours Information or to make reservations for prearranged travel for groups of 25 people or more. Other Contact Information Topic or service To make comments to the Metra Board of Directors at its monthly meetings, please follow the directions here. Information and questions related to Accessibility and ADA Issues This complaint will go directly to Metra’s Accessibility Project Manager for review and response. Any person who believes there may be either a: 1) ACCESSIBILITY (e.g., physical barriers) or 2) DISCRIMINATION BASED ON DISABILITY issue may register their complaint with the ADA Complaint Form. Metra is committed to ensuring our implementation of public transportation services is fully compliant with Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973. Metra and its rail service providers are not responsible for articles left on trains or at stations. You may also call the office at the downtown terminal used by your line. We encourage people looking for lost items to stop by the offices to see if their items have been found. Metra’s Lost and Found Offices are located at or near the ticketing areas in the downtown terminals for every line. Travel Information and other Customer Service Phone Numbers Departmentįor service and schedule information, late slips and other customer topics.įor information about trips that may combine a ride on Metra with a transfer to CTA or Pace. (312) 322-6900 x7233 or email (Please do not use this email address for police emergencies. Interested in joining the Metra Police Department? Email us at Safety Department In the evenings or on a Saturday, please call the RTA Travel Information Center at 31. If you have a schedule question, please call Metra's Passenger Services Department at 31 between 8 a.m. We appreciate your comments and will do our best to respond to your questions or concerns during our regular business hours, 8 a.m. ![]() For information about fares, click here.For Lost and Found information, click here.Any detailed information you can provide will be helpful in responding to your inquiry/concerns. ![]() If you have a complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. To reach us regarding a question, a customer service complaint, a service issue or any other issue, please use the form below. Customer service is an essential component of My Metra. ![]()
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